Once you
have placed your order, we will send you a confirmation email to
track the status of your order. Once your order has been shipped, we will send you another email with the link to track your order.
You can also track the status of your order from the “Order History” section on your account page on the Website.
We can only modify orders that have not yet been processed for shipping.
To make changes to your order, please contact support by submitting your request by email to:
we accept the following payment methods :
- Visa
- Mastercard
- American Express
- Apple Pay
- Paypal
Yes, we accept returns subject to compliance with the following conditions:
- The item must have been sold on our online store - The item must not have been used in any way
- The item must have its original packaging with all labels etc.
- The return or exchange request is made within 7 days of delivery.
To request a return, please contact support by submitting your request via the “ Contact Us ” form.
A member of our support team will respond to you as soon as possible.
When you return goods to us, you are responsible for the shipping costs.
Return the well-packaged goods to us at the following address: Gentlemen Farmers Sàrl, Promenade de St-Antoine 22, 1204 Geneva (Switzerland).
Please attach a note specifying your details (name, address, order number) as well as the reason why you wish to return the goods.
Upon receipt of your package – provided that everything is in order and the return has been made within the 30-day period allowed, you receive compensation.
A refund of the corresponding amount will be made in the form corresponding to the payment method you selected to place the order.
The refund is made within a few days.
If you have any questions, do not hesitate to contact our customer service at info@gentlemenfarmers.ch .
Deliveries are ensured by Swiss Post, or other senders in the event of delivery outside Switzerland. The Delivery costs applicable to the Order are those mentioned on the Site at the time of the Order.
Delivery is made to the delivery address indicated by the Customer, it being specified that this must be the residence address of the Customer, of a natural person of his choice or of a legal entity (delivery to his company ).
Gentlemen Farmers Sàrl delivers Orders within a maximum period of 3-7 working days for Delivery in Switzerland. This period is counted from the first working day after validation of the Order.
In order for these deadlines to be respected, the Customer must ensure that they have communicated accurate and complete information concerning the Delivery address (such as, in particular: street number, building number, staircase number, access, names and/or intercom numbers, etc.).
Gentlemen Farmers Sàrl cannot be held responsible for delays in delivery which are not its fault or justified by a case of force majeure (as defined below).
You can cancel your order if it has not yet been processed by our shipping service.
To do this, please send us an email immediately to info@gentlemenfarmers.ch .
you receive as compensation, a refund of the corresponding amount will be made in the form corresponding to the payment method you selected to place the order.
Once your order has been placed, you will no longer be able to make changes on the site. Please contact our customer service via the email address info@gentlemenfarmers.ch for any changes to the order.
If your order has not yet been shipped, we can deliver it to a different address according to your request. To do this, please send us an email immediately to info@gentlemenfarmers.ch .
We use third party payment processing services to process all credit/debit card payment transactions. These payment intermediaries are PCI compliant, which is the strictest level of certification that ensures that all cardholder data is stored, processed and transmitted securely using standard encryption technology of the sector.
Payment for purchases is made via the secure platform of our payment provider MOLLIE B.V. mollie.com
The data recorded and kept by Gentlemen Farmers Sàrl constitutes proof of the Order and all past sales. The data recorded by MOLLIE B.V. constitutes proof of any financial transaction between the Client and Gentlemen Farmers Sàrl.
Our customer service team is available and you can reach us by email at any time by email at info@gentlemenfarmers.ch , or send us a letter to Gentlemen Farmers Sàrl, Promenade de St-Antoine 22, 1204 Geneva (Swiss).
We will be happy to respond to you as soon as possible.
